Kindle Reader problem for Case Files EAR/ONS book, VR book

[johnnyhands1]

[yes, moderators, move this thread to where it needs to be, but I wanted it to be seen by at least a few people before you move it - rather than put it in the Cafe section, where I don't think it would be seen.]

I've had a Kindle problem with these two books, the two co-authored by Winters: "Case Files of the East Area Rapist/Golden State Killer" and "Secret Origin of the Golden State Killer: Visalia Ransacker" and I want to see if anyone else has.

In both books, I'm seeing a missing Table of Contents (which made navigating directly to any particular case really easy) in both books.   In place of the listing of all the chapters, I'm just seeing a grey-out/disabled link for Table of Contents (see the attached image).  

I first owned Case Files - EAR/GSK by itself and the ToC worked fine, but then I got the VR book and it had this problem.  After getting a refund for the VR book, the Case Files -EAR/GSK book no longer had its ToC.  

Being that getting help on an issue like this from Amazon is more or less non-existent, I'm wondering if any other Kindle readers has seen this.  I have this problem on two Macs, for the record. I've tried redownloading and reinstalling Kindle, no luck.

UPDATE, March 21, 2019: I contacted Amazon, the chat representative said the both books are"currently unavailable" (that would be the Kindle versions only) and they are going to be updated, but she said she had no idea when that would be. She said I would need to purchase the updated books when they become available. So I got a refund for the now TOC-less EAR/GSK book (already had a refund for VR book.)

UPDATE 2, April 19, 2019:  I just bought the Kindle version of "Sudden Terror" - it has the exact same greyed-out Table of Contents problem.  This seems like a software bug for Kindle and/or MacOS (has anyone seen this on a Windows PC?) - not a book-specific problem for the VR and EARONS books.  I will report it (again).

UPDATE 3, April 21, 2019: the Kindle version of Justin Murphy's "The Original Night Stalker: Portrait of a Killer" also has the same disabled-ToC problem.

ALSO: she said the issue with the Table of Contents had "already been escalated."

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[walter]

Mar 20, 2019 5:37:57 GMT johnnyhands1 said:

[yes, moderators, move this thread to where it needs to be, but I wanted it to be seen by at least a few people before you move it - rather than put it in the Cafe section, where I don't think it would be seen.]

I've had a Kindle problem with these two books, the two co-authored by Winters: "Case Files of the East Area Rapist/Golden State Killer" and "Secret Origin of the Golden State Killer: Visalia Ransacker" and I want to see if anyone else has.

In both books, I'm seeing a missing Table of Contents (which made navigating directly to any particular case really easy) in both books.   In place of the listing of all the chapters, I'm just seeing a grey-out/disabled link for Table of Contents (see the attached image).  

I first owned Case Files - EAR/GSK by itself and the ToC worked fine, but then I got the VR book and it had this problem.  After getting a refund for the VR book, the Case Files -EAR/GSK book no longer had its ToC.  

Being that getting help on an issue like this from Amazon is more or less non-existent, I'm wondering if any other Kindle readers has seen this.  I have this problem on two Macs, for the record. I've tried redownloading and reinstalling Kindle, no luck.

I don't have those issues on the kindle itself - it looks like you are using a different reader though.  I have no idea if that matters but it is odd that a day or two ago (the last time I looked), the TOCs were working on the kindle.

[V]

I read the book on a Kindle itself and had no issues like that.

Maybe try reading it on Amazon's Kindle cloud reader.

[johnnyhands1]

Mar 21, 2019 13:08:32 GMT V said:

I read the book on a Kindle itself and had no issues like that.

Maybe try reading it on Amazon's Kindle cloud reader.

A really good suggestion, but unfortunately, the read.amazon.com cloud reader has the same problem.  See the attached image and how the Table of Contents is also greyed out, and clicking it does nothing, unlike the other buttons that work.  I tried it on both Safari and Chrome browsers.
EDIT: I tried it in Safari as an offline read, and in Chrome as an online cloud read.

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[Any of N]

I don't have a Kindle device, either, and no working table of contents for either book, as downloaded from Amazon. If you're a bit of a geek you can de-DRM a book, convert it to EPUB format, and then create a working table of contents using Calibre software. But then you'll have to read it using a reader other than Kindle, like the Calibre reader.

Removing DRM is legal if it's only for personal use.

If you don't want to go that route, you may be out of luck.

[johnnyhands1]

Mar 22, 2019 3:01:28 GMT Any of N said:

I don't have a Kindle device, either, and no working table of contents for either book, as downloaded from Amazon. If you're a bit of a geek you can de-DRM a book, convert it to EPUB format, and then create a working table of contents using Calibre software. But then you'll have to read it using a reader other than Kindle, like the Calibre reader.

Removing DRM is legal if it's only for personal use.

If you don't want to go that rout, you may be out of luck.

Thanks for that tip.  I just wanted to reiterate that the ToC definitely used to work - for the EAR book, anyway.  I bought the VR book, where it didn't work from the beginning, I returned/was refunded for that book, but then it screwed up the EAR book somehow on all devices of mine. 

UPDATE:  I contacted Amazon, the chat representative said the both books are"currently unavailable" (that would be the Kindle versions only) and they are going to be updated, but she said she had no idea when that would be.   She said I would need to purchase the updated books when they become available.  So I got a refund for the now TOC-less EAR/GSK book (already had a refund for VR book.)

[V]

Mar 22, 2019 3:22:04 GMT johnnyhands1 said:

Mar 22, 2019 3:01:28 GMT Any of N said:

I don't have a Kindle device, either, and no working table of contents for either book, as downloaded from Amazon. If you're a bit of a geek you can de-DRM a book, convert it to EPUB format, and then create a working table of contents using Calibre software. But then you'll have to read it using a reader other than Kindle, like the Calibre reader.

Removing DRM is legal if it's only for personal use.

If you don't want to go that rout, you may be out of luck.

Thanks for that tip.  I just wanted to reiterate that the ToC definitely used to work - for the EAR book, anyway.  I bought the VR book, where it didn't work from the beginning, I returned/was refunded for that book, but then it screwed up the EAR book somehow on all devices of mine. 

UPDATE:  I contacted Amazon, the chat representative said the both books are"currently unavailable" (that would be the Kindle versions only) and they are going to be updated, but she said she had no idea when that would be.   She said I would need to purchase the updated books when they become available.  So I got a refund for the now TOC-less EAR/GSK book (already had a refund for VR book.)

Shoot a PM to Winters so she is aware of the issue. Could be a bug. I'm sure it's unintended. lol